Insights

The first ninety days in a new market are governance, not sales

Entry teams are usually staffed for commercial momentum. The decisions that determine the outcome in year three are administrative, and are made in the first quarter.

Organizations entering a new market almost always staff the first quarter for commercial momentum: a country lead with a sales background, a target pipeline, a launch date. It is an understandable instinct. It is also the reason a significant proportion of entries are structurally compromised before they have sold anything.

The decisions that determine whether a market entry is still healthy in year three are made in the first ninety days, and most of them are administrative.

What gets decided early and cannot be undone cheaply

Legal structure. Branch, subsidiary, representative office, or joint venture is a decision with tax, liability and repatriation consequences that persist for the life of the operation. It is frequently made on the advice of whichever local firm was introduced first, optimised for speed of incorporation rather than for the operating model that will eventually run.

The first ten hires. Not their competence — their seniority mix and reporting lines. Entry teams tend to hire commercially and defer the finance, compliance and operations hires until there is volume to justify them. The result is an operation whose controls are retrofitted onto revenue that already exists, which is considerably harder than building them first.

The distribution agreement. Exclusivity, territory, minimum volumes and — above all — termination terms. Early-stage entries sign whatever the first willing partner proposes, because the alternative is having no route to market. Three years later, the partner is underperforming and cannot be replaced.

The transfer-pricing position. Established at the point the first intercompany transaction occurs, whether or not anyone has thought about it. Correcting it retrospectively is expensive and, in some jurisdictions, attracts exactly the attention one would prefer to avoid.

Each of these is boring. Each is nearly irreversible. None of them are what a commercially staffed entry team is looking at in month two.

The pattern that produces failures

The failure mode is rarely a market that turned out not to exist. It is more often this: the entry succeeds commercially, growth arrives faster than expected, and the operation cannot support it. Controls are absent. The partner agreement constrains where the product can be sold. The legal structure makes it expensive to move cash. The country lead is excellent at selling and has no interest in any of this.

At that point the organization faces a choice between slowing growth to fix the foundations, or continuing and accumulating a liability. Both are expensive; the second is usually chosen, because the first is difficult to explain to a board that is being shown good numbers.

A different first quarter

The alternative is not slower. It is differently sequenced.

  • Decide the operating model before the legal structure, then choose the structure that serves it. The reverse order is the more common and produces avoidable constraint.
  • Hire finance and compliance in the first cohort, even at a scale that feels premature. It is far cheaper than remediation and it changes what the country lead is able to agree to.
  • Negotiate the exit before the entry. Termination rights, performance thresholds and territory reversion are negotiable when a partner wants the agreement and are not negotiable afterwards.
  • Separate the launch sponsor from the country lead. The person accountable for the entry decision should not be the person whose performance is measured by its early revenue.
  • Set a review at month nine with a defined scope, including an explicit option to restructure. Entries without a scheduled reassessment tend to acquire momentum that substitutes for evidence.

The governance question worth asking at the outset

Before committing capital, it is worth establishing — in writing, at board level — what the organization would do if the market performed at half the plan. Not as a scenario in a model, but as a decision: at what threshold, on what date, does this get restructured or closed, and who has the authority to make that call?

Entries with an agreed answer to that question behave differently from those without one. They hire differently, negotiate differently, and are considerably easier to correct. Entries without one tend to continue for two years past the point at which the evidence became clear, because nobody has the standing to stop them.

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